Consumer rights

Who is the Consumer?

Consumer; It is a real or legal person who purchases and uses or consumes a good or service for special purposes. Those who purchase goods for commercial purposes are not consumers. Companies, as a rule, are not consumers because they conduct business; However, if they buy food or stationery for the office for final use, they are considered consumers.

Why is consumer protection important?

Because humans are consumers from 'cradle to grave'. As a result of mass production along with technological developments, many goods or services that are harmful to human health can be offered to the market. The universal identity that all the people of the world carry, regardless of race, color, language, political opinion and similar factors, and the common destiny they share, is that they are consumers. Protecting such a large audience is of course an important issue.

What is defective goods or services?
It is contrary to the quality and/or quantity stated in its packaging, label, introduction and user manual or promised by the seller, and reduces or eliminates its value in terms of allocation or intended use or the benefits that the consumer expects from it; These are goods or services that contain material, legal or economic deficiencies. In simpler words, faulty, defective, torn, expired, defective or disabled goods and services are defective goods or services.

What can consumers do when defective goods or services are sold?
They can get back the money they paid by returning the goods they bought. He can return the defective goods he purchased and ask for it to be replaced with a new one. He may request that the defect in the goods be eliminated, that is, repaired. He/she may request a discount from the fee paid in proportion to the defect. The consumer can choose whichever of these rights he wishes. Sellers are obliged to fulfill whatever the consumer's request is. Is there any time limit to exercise these rights? The consumer must check the goods within fifteen days from the delivery of the goods and report any defects to the seller. If the defect is hidden and is revealed after a few months, the same rights can be exercised within 2 years at the latest.

Against whom can these rights be asserted?
This right can be exercised against any of the sellers, dealers, agents, manufacturers, importers or manufacturers.

What should the consumer do if they do not fulfill these rights?
In order for these requests to be fulfilled, they can go to the "Consumer Problems Arbitration Committees". These committees are established within each governorship and district governorship. He/she can only apply with a petition and the invoice or receipt of the goods purchased. No costs are charged. The decision of this committee is not binding. If the consumer is not satisfied with the decision, he can apply to the court.

What rights do consumers have in installment sales?
First of all, the consumer should be given a copy of the contract.